Scale supplier follow-up without adding buyers
An AI agent emails and calls your suppliers for confirmations, status checks and late shipments, within the permissions your team sets, so your buyers spend their time on the orders that need a decision
Follow-up grows with every order line and every supplier. Your team doesn't have to grow with it
Routine follow-up crowds out the real work
Confirming orders, checking that dates still hold and chasing what's late is the same email and call repeated for every open line, and it leaves buyers less time for the orders that need judgment.
Measure open lines per buyer
Track how many open order lines each buyer covers, and whether that number holds as the order book grows. Both come from your own records.
Scout Agent takes the routine volume
Scout Agent emails and calls suppliers on the tasks your team hands over, within the permissions you set, and brings each decision back to your team, such as the cost of an expedite or a changed price.
One agent for every follow-up task. Scout Agent works all eight by email and phone
Confirm a purchase order
Gets a confirmed ship date on every open line, and puts it on the order.
See how it worksCheck an order is on track
Checks a confirmed order still holds before its date, while there is time to act.
See how it worksFind a late or missing shipment
Finds out where an overdue shipment is and when it will arrive.
See how it worksExpedite a late or short order
Finds a way to get parts in before the build that needs them.
See how it worksResolve a mismatched delivery
Sorts out short, over, damaged, or wrong deliveries with the supplier.
See how it worksDelay or reduce an order
Pushes out or trims an order when the need behind it moves later.
See how it worksVerify a supplier’s lead times
Confirms planning lead times across a supplier’s parts, riskiest first.
See how it worksReview a supplier’s open orders
Checks every open line against the supplier’s own records.
See how it worksYour team sets the limits. Test Scout Agent first without a supplier seeing anything, then decide what Scout may do without asking
[01]
Always allow, Needs approval or Never
Set each action Scout Agent can take, separately for tasks Scout leads and tasks Scout assists.
Place this call?
CallingNora Whitfield · East Coast Castings
Call summaryLock in Thursday’s release and the courier for PO 24103.
Plan3 steps
Why you’re asked This contact has been reached a lot recently.
[02]
Scout asks first when your rules say so
Even when Scout Agent leads, an email or call waits for your team when it matches an approval rule or the contact has been reached a lot recently.
Scout Agent leads
Scout Agent resolves this task end-to-end on its own, including interacting with external parties. Scout Agent pulls you in for escalations or when your approval is required.
Scout Agent assists
Scout Agent assists with the resolution, including researching, planning, and drafting communications. You approve all key actions, and can suggest alternatives.
Just me
Scout Agent will not run on this task.
[03]
Who works each task
Each task type sets whether Scout Agent leads or assists, and your team can change the role on any task, down to Just me.
[04]
A no comes with a reason
Decline a draft with a reason, and Scout Agent uses it to find a different way through.
Learn the method in Cartograph Academy. Free lessons on the follow-up behind every open order
Supplier not responding to a PO: escalation steps and email
Get a confirmed date back from a silent supplier with a day-one sequence, an example escalation ladder and a follow-up email you can copy.
Read lessonPurchase order acknowledgement: checklist and confirmed dates
Turn supplier order acknowledgements into confirmed ship dates on every PO line, handle changed dates and prices, and know when to chase.
Read lessonPurchase order tracking: four states and re-confirm cadence
Track every open PO line through four states, from acknowledgement to receipt, so a slipping delivery surfaces while there is still time to react.
Read lessonPurchase order expediting: decision tree and expedite log
Get late or short parts back on schedule. Find why the order is late, expedite only parts that complete a kit, and pick the right recovery option.
Read lessonEvery company in a portfolio gets the same follow-up capacity. Without a hiring plan at each one
Scout Agent is priced per completed task, and the platform is free for each company's whole team, so follow-up at each portfolio company grows with its order book rather than its headcount. Each company connects its own ERP and sets its own permissions.
FAQ
Confirming new orders, checking that confirmed orders still hold, finding late or missing shipments, expediting late or short orders, resolving mismatched deliveries, delaying or reducing orders, verifying supplier lead times, and reviewing a supplier's full list of open orders. Your team sets whether Scout Agent leads or assists on each.
Each action Scout Agent can take is set to Always allow, Needs approval or Never, separately for tasks Scout leads and tasks Scout assists. Email and phone each stay off until your team sets them live.
Yes. In Situations, you describe a task, run Scout Agent on it and grade the result. The runs are sandboxed, so every email or call stops at a proposal and nothing reaches a supplier.
No. Scout Agent takes the routine follow-up, and your buyers keep the decisions: approvals, price or terms changes, and anything Scout escalates. Any email or call that matches one of your approval rules waits for a person.
No. Scout Agent emails and calls them, and suppliers reply to a real inbox. When Scout Agent sends a table or a form to fill in, the supplier opens it on a secure page, with nothing to install and no account to make.
The platform is free for your whole team. Scout Agent is charged only for completed outcomes, at a rate per task type, so cost follows the work done rather than headcount. Phone numbers and call minutes are billed by usage. The pricing page lists every task's rate.
Talk to us about supplier follow-up at scale
We'll walk through your order volume, your suppliers and the follow-up you'd hand to Scout Agent first.