Sort out every mismatched delivery with the supplier
When a delivery comes in short or over, Cartograph opens a task, and Scout Agent asks the supplier for a date for the balance, a replacement or return instructions, so your buyers stop chasing it
Nobody has to chase the missing parts. Scout Agent asks the supplier when the rest of the order will arrive
[01]
The short line gets a task
Cartograph compares what was received with what was ordered. When a line is closed short or received over, a readiness signal opens a task with the order line attached.
[02]
Scout Agent tells the supplier the same day
Scout Agent emails the supplier with what was ordered and what arrived, asks for a date for the balance, and follows up after the wait your team sets.
[03]
The supplier commits to a date
The supplier's reply is marked the resolution, and every email and call transcript stays on the task for your team to check.
[04]
The order shows what's still coming
Once your team approves the change, the line's open quantity and delivery date are updated in your ERP. Anything money-related goes to your team separately.
Your team sets the limits. Test Scout Agent first without a supplier seeing anything, then decide what Scout may do without asking
[01]
Always allow, Needs approval or Never
Set each action Scout Agent can take, separately for tasks Scout leads and tasks Scout assists.
Place this call?
CallingNora Whitfield · East Coast Castings
Call summaryLock in Thursday’s release and the courier for PO 24103.
Plan3 steps
Why you’re asked This contact has been reached a lot recently.
[02]
Scout asks first when your rules say so
Even when Scout Agent leads, an email or call waits for your team when it matches an approval rule or the contact has been reached a lot recently.
Scout Agent leads
Scout Agent resolves this task end-to-end on its own, including interacting with external parties. Scout Agent pulls you in for escalations or when your approval is required.
Scout Agent assists
Scout Agent assists with the resolution, including researching, planning, and drafting communications. You approve all key actions, and can suggest alternatives.
Just me
Scout Agent will not run on this task.
[03]
Who works each task
Each task type sets whether Scout Agent leads or assists, and your team can change the role on any task, down to Just me.
[04]
A no comes with a reason
Decline a draft with a reason, and Scout Agent uses it to find a different way through.
Pay per delivery resolved. The platform is free, and Scout Agent is charged only for completed outcomes
Free for your whole team
Charges apply only to enterprise capabilities, phone numbers and call minutes, and the work Scout Agent completes.
Priced per order line
Resolving a mismatched delivery costs $19.99 per order line when Scout leads and $13.99 when Scout assists.
Nothing for attempts
Attempts, escalations and tasks Scout couldn’t complete are never charged.
Learn the method in Cartograph Academy. Free lessons on checking what arrives and getting the rest from the supplier
Receiving inspection: checklist, sampling and hold rules
Check each shipment against the PO, size the sample to the part's risk, and hold unverified stock out of the ERP until it clears.
Read lessonCertificate of conformance: required fields and checklist
Know what a certificate of conformance must contain, when it can replace inspection, and how a distributor's certificate differs from the manufacturer's.
Read lessonSupplier not responding to a PO: escalation steps and email
Get a confirmed date back from a silent supplier with a day-one sequence, an example escalation ladder and a follow-up email you can copy.
Read lessonPurchase order tracking: four states and re-confirm cadence
Track every open PO line through four states, from acknowledgement to receipt, so a slipping delivery surfaces while there is still time to react.
Read lessonFAQ
A delivery that doesn't match the order: short, over, damaged, or the wrong part. Cartograph's readiness signals find short and over deliveries in your receiving data. Damage and wrong parts are found at the dock, so your team opens those tasks, and Scout Agent works them the same way.
A readiness signal opens a task for each order line that was closed short of its ordered quantity, or that received more than ordered beyond its overdelivery tolerance. Each line gets one task.
Scout Agent emails the supplier the day the task opens, with what was ordered and what arrived, and asks for a date for the balance, a replacement, or return instructions. Scout Agent follows up by email or phone, and any line still open after the follow-ups goes to your team.
No. Scout Agent works on getting the right parts by the date you need them. Credits, claims and restocking charges go to your team with the evidence, on a separate track that doesn't hold up the parts.
Yes. Once the change is approved, the line's open quantity and delivery date are updated on the order in your ERP. You choose which fields Cartograph may update, and every update is logged.
Cartograph syncs with SAP S/4HANA, on public cloud, private cloud or on-premise, and with QuickBooks Desktop. If you run something else, tell us and we will look at adding it.
Talk to us about sorting out short and over deliveries
We'll walk through your suppliers, your ERP and how your team handles a short or damaged delivery today.